Privacy Policy

Our commitment to protecting your privacy and personal data

2025/01/24

Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet photo AI generation service (the "Service"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

Last Updated: January 24, 2025

Information We Collect

Personal Information

When you register for an account or use our Service, we may collect:

  • Account Information: Email address, name, and authentication credentials when you create an account
  • Social Login Data: If you authenticate via Google or other social providers, we receive basic profile information (name, email, profile picture) as permitted by the provider
  • Payment Information: When you purchase subscriptions or credit packages, our payment processor (Creem or other payment providers) collects your payment details. We do not store complete payment card information on our servers

Content You Upload

  • Pet Photos: Images you upload to generate AI portraits. These photos are stored securely and used solely to provide our AI generation service
  • Generated Images: AI-generated pet portraits created through our Service
  • Usage Metadata: Information about when and how you use the generation features

Automatically Collected Information

  • Usage Data: Pages visited, features used, time spent, click patterns, and interaction with our Service
  • Device Information: IP address, browser type and version, operating system, device identifiers, and general location information (country/region level)
  • Cookies and Tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns (see our Cookie Policy for details)

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

  • To provide and maintain the AI photo generation Service
  • To process your uploaded photos and generate AI portraits
  • To manage your account, credits, and subscription status
  • To authenticate your identity and maintain account security

Communication

  • To send service-related notifications and updates
  • To respond to your inquiries and provide customer support
  • To send newsletter updates if you've subscribed (you can unsubscribe anytime)

Improvement and Analytics

  • To analyze usage patterns and improve our Service features
  • To develop new AI models and improve generation quality
  • To detect, prevent, and address technical issues or bugs
  • To conduct research and development for product enhancement

Business Operations

  • To process payments and maintain billing records
  • To enforce our Terms of Service and prevent fraud or abuse
  • To comply with legal obligations and protect our rights

AI Processing and Data Use

Photo Processing

  • Your uploaded pet photos are processed by our AI systems to generate portraits
  • Photos may be temporarily processed by third-party AI providers (such as OpenAI, Replicate) strictly for generation purposes
  • We implement technical safeguards to ensure your photos are used only for your requested generations

Data Retention for AI

  • Original uploaded photos are stored securely in our system
  • Generated images are associated with your account and stored for your access
  • We do not use your photos to train public AI models without explicit consent
  • You can delete your photos and generated images from your account at any time

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We work with third-party service providers who perform services on our behalf:

  • Cloud Storage: AWS S3 or similar services for secure file storage
  • AI Processing: OpenAI, Replicate, or other AI providers for image generation
  • Payment Processing: Creem or other payment service providers for handling payments and subscriptions
  • Email Services: Resend or similar services for transactional emails
  • Customer Support: Crisp or similar chat services for customer assistance
  • Analytics: Anonymous usage analytics to improve our Service

All service providers are bound by data protection agreements and process your information only as instructed.

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoena, court order)
  • Requests from government authorities
  • Protection of our rights, property, or safety
  • Investigation of potential fraud or policy violations

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data in transit is encrypted using TLS/SSL protocols
  • Secure Storage: Files are stored in secure cloud infrastructure with access controls
  • Authentication: Account access requires secure authentication methods
  • Regular Security Reviews: We conduct regular security audits and updates
  • Access Controls: Limited employee access to personal data on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Data Rights

Depending on your location, you may have the following rights:

Access and Portability

  • Request a copy of the personal information we hold about you
  • Receive your data in a structured, machine-readable format

Correction and Deletion

  • Update or correct inaccurate personal information
  • Request deletion of your account and associated data (right to be forgotten)
  • Delete individual photos or generated images from your account

Control and Restriction

  • Opt-out of marketing communications (newsletters)
  • Restrict or object to certain data processing activities
  • Withdraw consent where processing is based on consent

Data Deletion

You can delete your account and all associated data at any time through your account settings. Upon deletion:

  • Your personal information will be removed from active systems
  • Uploaded photos and generated images will be permanently deleted
  • Some information may be retained in backups for a limited period for legal compliance

To exercise these rights, please contact us at the email provided in the Contact section below.

International Data Transfers

Our Service may be hosted on servers located in different countries. By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection regulations.

Children's Privacy

Our Service is not intended for users under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page with an updated "Last Updated" date
  • Sending an email notification to your registered email address for significant changes

Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

For detailed information about how we use cookies and similar tracking technologies, please refer to our Cookie Policy.

This Privacy Policy is designed to comply with:

  • General Data Protection Regulation (GDPR) - European Union
  • California Consumer Privacy Act (CCPA) - California, USA
  • Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
  • Other applicable data protection and privacy laws

If you are located in a jurisdiction with specific privacy rights, those rights apply to your use of our Service.